Exchanges & Returns
From date of delivery, you have 14 days to return or exchange items in your order. To be eligible for a return or exchange, your item must be unworn & in it's original condition.
We will only replace/cover postage costs for items that are incorrect, damaged or defective.
RETURNS & REFUNDS:
Please contact us before returning any items, so that we can discuss the details of the process & exactly where to send your items back to.
To be eligible for a return, your item must be unworn & in the same condition that you received it. All returned items are inspected & must be approved for a refund. Approved refunds are immediately processed.
Please understand that refunds are not always guaranteed & we are not liable for any re-shipping costs for rejected refunds. This will only ever occur if you have returned an item that is clearly not in its original condition. Our team thrives on supporting & providing customers with the best service possible. In return, we simply ask that our policies & guidelines be respected.
Please contact us before exchanging any items, so that we can discuss the details of the process & exactly where to send your items back to.
If you are exchanging an item (because you changed your mind, picked the wrong size, colour, etc...) you will be responsible for:
- Returning your items to us
- Paying a $5 production fee for your exchanged items
- Paying for postage of your new items
We do not accept returns or exchanges for sale items.
Your order will include a care instructions card. We do not accept returns or exchanges for items that have been damaged due to lack of following the care instructions provided.