Production & Shipping
STANDARD PRODUCTION TIME:
Please understand our products are hand made & made to order. Before your order is posted, standard production time is 3-5 business days. Please note that:
- Orders placed after 6pm AEST on week days, may take 3-6 business days.
- Orders placed on Saturdays & Sundays may take 3-7 business days.
At checkout, you have two main postage methods to choose from:
Express Post: takes 1-2 business days to be delivered
Regular Post: takes 3-5 business days to be delivered
You also have the option to pay an extra cost for 'signature required', which will ensure your package arrives in the right hands. With this added security feature, Australia Post does not have the authority to leave your package in a safe place (mail box, door step). With this feature you must sign for your parcel OR if you are not home, Australia Post will leave a card for you to pick your parcel up safely from your local post office.
TRACK YOUR ORDER:
All postage bags (Express & Regular) have individual tracking numbers. Your tracking number will be emailed to you as soon as your order has been posted.
Track your order here: https://auspost.com.au/mypost/track/#/search
If you have not received an email with your tracking number, please contact us for assistance.
CALCULATE DELIVERY TIME:
Australia Post can also calculate a more precise delivery time for you. Enter our postcode 4209 & your own postcode here:
You are responsible for providing the correct shipping address. If you have accidentally provided the wrong address, your parcel may end up in the wrong hands or returned to our office. If it is returned to us, we will contact you and let you know. You will be responsible for paying a second postage cost to have your order re-sent to the correct address. Please contact us as soon as possible if you have provided the wrong address, as we may still be able to fix it up before posting :)