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Production & Shipping

Production time:

Please understand our products are hand made & made to order. Before your order is posted, standard production time is 3-7 business days. 

    Shipping:

    Express Post: 1-3 business days

    Regular Post: 3-7 business days

    *Subject to delays due to COVID-19

     

    Tracking: 

    All postage satchels have individual tracking numbers. Your tracking number will be emailed to you as soon as your order has been posted. 

    Track your order here: https://auspost.com.au/mypost/track/#/search 

    If you have not received an email with your tracking number, please contact us for assistance.

    Delivery time:

    Australia Post can calculate a more precise delivery time for you. Enter our postcode 4213 & your own postcode here: 

    https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

    Incorrect Address:

    You are responsible for providing the correct shipping address. If you have accidentally provided the wrong address, your parcel may end up in the wrong hands or returned to our office. If it is returned to us, we will contact you and let you know. You will be responsible for paying a second postage cost to have your order re-sent to the correct address. Please contact us as soon as possible if you have provided the wrong address, as we may still be able to fix it before posting!